RESEARCH QA

Create

Interview and survey script covering these topics:

• Attendance and product knowledge

• Learnings, pain points, and needs

• User recommendations for improvement

Facilitated an internal run of the interview tested with UX members

RECRUIT

Recruitment presented challenges due to burnout from training participation. Nevertheless, by reaching out I successfully conducted interviews with 30 more members of the organization.

Interview

I facilitated a moderated interview and survey designed to comprehensively assess the participants' feedback.

I facilitated interviews post-training and info sessions to:

• Capture attendance record

• Capture users knowledge gained, pain points, needs, and missed opportunities

• Capture metrics on the successfulness of the training and info sessions

Synthesizing all of the data

OneDrive Training Feedback - Distilled Research

Learned insights into the effectiveness of the training sessions and pinpointed areas for enhancement.

iNSIGHTS AND HIGHLIGHTS FROM THE TRAINING SESSIONS:

73% of attendees learned something new about OneDrive from the training session

Users learned the understanding of status icons 'Badges'

Users learned how version control works

Users learned how to use real-time documentation collaboration

Users learned how to effectively share documents

Users learned how to recognize the syncing of files

Users gained valuable insights into the transition from 'H' Drive to OneDrive

PAIN POINTS

Some questions went unanswered

OneDrive deployment happened prior to the training

Need an explanation of how shared and private files are stored to avoid duplication - This was covered in the training

Confusion emerged among users about sharing OneDrive files

The training was information-dense and requested time to practice during training

A user mentioned being hesitant to use OneDrive even after training

Training needs to be recorded

Tech issue - PC swapped which caused syncing issues

SUGGESTIONS

Need for high-level descriptions on the calendar invites to avoid confusion for clarification between info and training sessions

Need post-training documents with instructions and follow-up reminders to complete the training (Calendar reminders)

Need for user case day-to-day scenarios as examples

Allow hands-on practice time during training

Need Post-training materials

Need a FAQ for training material

Requests were made for the training to be recorded

Training for OneDrive day-to-day file management

WRAPPING IT ALL UP

The project effectively steered the initiative, providing valuable insights. Prioritizing user perspectives improved OneDrive training for the Tech Adoption Training Team, enhancing the overall learning experience.

WHAT COULD HAVE BEEN DONE BETTER?

Misunderstanding a difference between the two training sessions (Due to nomenclature on the email invites) I observed and addressed any misunderstandings stemming from differences in the nomenclature used in email invites for the two training sessions.

Tackling Technical challenges, particularly related to new laptops/machines and syncing issues, were identified and documented for resolution in future sessions.

WHAT I LEARNED

What I found most interesting and compelling was:

• Users typically did not know what type of software OneDrive Was

• The direct language necessary for communicating in the subject line of a calendar invite to avoid confusion

• What stood out and was memorable the most was:

• Despite comprehensive training, attendees expressed multiple requests, suggesting possible inattention or difficulty retaining information.

• Requests for OneDrive training recordings were made, even though sessions were already recorded.

• Pre-training materials were supplied, yet some participants seemed to have missed or overlooked them.